Rochester Public Utilities Issues Scam Warning

RPU has received complaints from customers about scam calls.

According to a blog on RPU's site, "The callers are targeting commercial customers, but residential customers need to be vigilant as well. A caller states that they are from RPU’s disconnect department and that you are past due. They say that if payment isn’t paid over the phone, then you will be disconnected."  The scammers the ask the victim to purchase a pre-paid debit card and to provide the number of the card over the phone. Sometimes a credit card number has been requested.

RPU wants customers to know that they'll never request bank or secure personal information from you over the phone unless you call to discuss your account.

If someone calls threatening to cut off your power, you should hang up and call RPU at 507.280.1500 to report the scam. Never give personal or financial information to an unknown caller.